At ZenLabs, our priority is to deliver high-quality products and ensure satisfaction with every order. Please review our return and refund policy below.
Returns
Due to the sensitive nature of our products, we cannot accept returns on opened or used items.
Unopened, sealed products may be eligible for return within 30 days of delivery.
To qualify, items must be in their original packaging and unused.
Return shipping costs are the responsibility of the customer unless the return is due to an error on our part.
Refunds
Once your return is received and inspected, we will notify you with next steps via email.
Approved returns will be refunded to the original payment method within 7–10 business days.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect product, please contact us within 48 business hours of delivery at orders@zenlabswholesale.com
We will arrange for a replacement at no additional cost, or issue a full refund if a replacement is not available.
Non-Returnable Items
Any opened, used, or partially used products.
Items not purchased directly from ZenLabs Wholesale.
Products returned beyond the 30-day window.
How to Request a Return
Contact us at orders@zenlabswholesale.com with your order number and details.
Our team will provide return instructions and shipping address.
Pack and ship the items securely to ensure they arrive in original condition.
